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BENEFITS OF HAVING A DRIVE-THRU INTERCOM SYSTEM AT YOUR BUSINESS ESTABLISHMENTS

We all know that starting or upgrading a business is tough. There are a lot of things to consider like the budget, the location, the competition, the dedication you should have to push it through, and the equipment you need to have to make sure that your services and products can compete to the ones already well-known in the market.

One of the things to consider when starting up a business or when you’re thinking of upgrading your service is if you need to add a Wireless Drive-Thru Intercom System.

 

What is a Wireless Drive-Thru Intercom System?

 

It’s the equipment used for quick communication. We usually see this in businesses that use communication as a vital part of their services. Detroit Huafone, one of the leading manufacturers of Intercom Systems in the United States has provided Intercom Systems to a lot of different types of businesses including the restaurants, cafes, banks, pharmacies, and so much more.

 

Things to Consider When You’re Adding a Drive-Thru Service:

 

1. Place

You should have a place that can accommodate a Drive-Thru Service. Consider the layout of the ground and if it can accommodate the cars of your customers.

2. Intercom System

You should choose an Intercom System that can cater to your business needs. Your business should be equipped to handle a speed based service to make your Drive-thru service a success. Make sure that it has the feature you need the most to best serve your customers.

3. The System.

A good Intercom System is not the only one needed to make your Drive-Thru a success. You should have a planned system inside of your business place to quickly and efficiently serve the customers waiting outside. You should have a system in place that would cater to those needs down to the second. Speed is the name of the game when it comes to a Drive-Thru service.

 

Benefits of Having a Drive-Thru Intercom System:

 

1. It has a great market.

In a restaurant or a cafe business, the one who has a quick drive-thru service usually wins. The convenience of ordering from the inside of your car is great. Making it easier for a busy customer to order for a quick food is an excellent service and one that has a great market. In a time when people are always on the go, offering this kind of service is a big hit.

2. It’s convenient to use.

When you have a good Drive-Thru Intercom installed in your business, it’s convenient for both of your staff and your customers. A good Drive-Thru Intercom System will help you serve your customers much quicker and so much more efficiently.  Serving your customers quickly while in the comfort of their cars is very convenient and turns your ‘once’ customers into ‘returning’ customers. If you serve them efficiently your business will thrive even more.

3. It’s a money-making cycle.

It was said in a study that 75% of the total earnings of a business comes from the Drive-Thru Service. It may be costly to add this service to your business at first, but according to a study, the cost is worth it because of the high returns you can earn from this service.

As a business owner, planning to expand your business may be scary and admittedly, you will need to work and plan it out very carefully, but with great execution of a well-thought-out plan, it can become a great source of income.

Avio Hybrid Bundle LCS (Live Camera System)

Live Camera System

Introducing our new plug-and-play Camera Module. Comes with outdoor weather-resistant camera and VESA compliant monitor.  Live camera feed allows you to see the customer at the outside speaker post.

The LCS module includes

  • Camera Module
  • Camera Mounting Hardware
  • Weather resistant Connector Cap
  • LED Monitor with remote
  • VESA Compliant Mounting Holes
  • Instruction Manual
Pro Series Speaker Post Assembly

  • The built-in ProSpeaker®, factory pre-installed inside the outdoor speaker post, provides 10W loud sound volume for the drive thru service
  • The built-in aluminum unibody weather-resistant, vandal-resistant ProPanel®, factory pre-installed inside the outdoor speaker post, automatically unmutes both ProSpeaker® and microphone when a customer arrives, with its built-in sensor. Both the ProSpeaker® and microphone will mute three minutes after customer leaves.
  • ProPanel® weather hood is included to provide additional weather protection.
  • Plug-N-Play; Quick and easy installation
  • Base station power supply is included
  • 110V electrical output is NOT required for outdoor Pro Series speaker post
  • Cat 5 network cable is used for better sound quality and ease of installation. 10-ft of Cat 5 cable is included for pre-installation system testing. Use your own Cat 5 cable that meets your length requirements, up to 250-ft, for your site
  • RJ45 network cable coupler is included. Optional
  • All floor mounting hardware is included
  • Floor mounting installation template plate is included

 

Menu Board Panels

Menu boards are a crucial part of every Drive Thru.  No Drive Thru is complete without one. Detroit Huafone Technology’s versatile all-weather WALL-MOUNT OUTDOOR/INDOOR LED BACKLIT STANDARD MENU BOARD SYSTEM is built with powder-coated HEAVY-DUTY steel construction, and will make your Drive Thru more efficient for you and your customers. Whether you need a stand-alone, a hybrid with an intercom system,  or a wall-mounted menu board, Huafone can meet your needs.

Our easy design allows for quick installation and quick graphic changes to get your Drive Thru up and running, and keep running.

  • Powder-coated HEAVY-DUTY steel construction
  • Works with any optional VESA full-motion or tilt TV wall-mount system with 8mm bolts
  • Weather-resistant design
  • Hard-wired

 

Pro Series Wireless Base Station

  • Full-duplex automatic VOX (voice activated), completely hands-free communication for both POS (point of sales) staff and customers
  • Dual mode function allows users to switch on base station the communication modes between wireless mode (thru POS wireless headset) and failsafe wired mode (thru the detachable POS gooseneck microphone and the built-in 3W base station speaker)
  • Pro Series base station has a large 5-inch touch screen for individual volume controls on POS wireless headset and the built-in base station speaker
  • Pro Series base station has a large 5-inch touch screen for individual mute control on POS wireless headset, POS gooseneck microphone, and the built-in base station speaker. This feature provides an additional level of mute controls for privacy considerations, such as HIPPA
  • One touch operation allows users to play back 3 professionally-recorded customer greets. Greetings are customizable and re-programmable by users.
  • Power supply included

 

Pro Series Drive Thru Headset System

  • Up to 24 hours talk time; up to 600 hours standby time
  • Up to twice the wireless range of most Bluetooth headsets on the market
  • Active pairing, easy and fast pairing with base station
  • Noise cancelling dual mic design eliminates 96% of restaurant background noise
  • Customer arrival notification tones to remind staff customer is present at speaker post
  • TTS tone announcements for headset operation status notification
  • Wireless headset can be worn on left or right ear
  • Durable compact lightweight over-the-head design with booming MIC
  • Adjustable head-strap design allows for a comfortable fit
  • Wireless headset with built-in failsafe battery included
  • Charging cable
Pro Series Wireless Listen-In System (2 Headsets)

HF-L02A is designed for 2 team members to listen into the drive-thru order activities. Listen in only. Wire free.
HF-L02A is compatible with all of our drive-thru headset kits

  • Pro Series Long-Range Ultra-Capacity Wireless Transmitter
  • Pro Series Long-Range Ultra-Capacity Wireless Headsets (2)
  • Wireless Headset with Built-In Failsafe Battery
  • Charging Cables
  • Audio Cable
Vehicle Detection System

The much-improved outdoor electromagnetic sensor only detects drive-thru vehicles; no false alarms due to nearby vehicles, pedestrians, or animals.

Easy-to-install Electromagnetic Sensor Wand is buried to the lawn next to the drive thru driveway, and detects mass metal moving within a 3-12 ft. radius of the wand.

When a drive-thru vehicle passes by the sensor, an outdoor transmitter communicates wirelessly to an internal base station up to 400 ft. away and sounds a pleasant chime

Low battery indicator on both the Indoor receiver and transmitter

 

 

Avio Hybrid Bundle

Pro Series Speaker Post Assembly

  • The built-in ProSpeaker®, factory pre-installed inside the outdoor speaker post, provides 10W loud sound volume for the drive thru service
  • The built-in aluminum unibody weather-resistant, vandal-resistant ProPanel®, factory pre-installed inside the outdoor speaker post, automatically unmutes both ProSpeaker® and microphone when a customer arrives, with its built-in sensor. Both the ProSpeaker® and microphone will mute three minutes after customer leaves.
  • ProPanel® weather hood is included to provide additional weather protection.
  • Plug-N-Play; Quick and easy installation
  • Base station power supply is included
  • 110V electrical output is NOT required for outdoor Pro Series speaker post
  • Cat 5 network cable is used for better sound quality and ease of installation. 10-ft of Cat 5 cable is included for pre-installation system testing. Use your own Cat 5 cable that meets your length requirements, up to 250-ft, for your site
  • RJ45 network cable coupler is included. Optional
  • All floor mounting hardware is included
  • Floor mounting installation template plate is included

 

Menu Board Panels

Menu boards are a crucial part of every Drive Thru.  No Drive Thru is complete without one. Detroit Huafone Technology’s versatile all-weather WALL-MOUNT OUTDOOR/INDOOR LED BACKLIT STANDARD MENU BOARD SYSTEM is built with powder-coated HEAVY-DUTY steel construction, and will make your Drive Thru more efficient for you and your customers. Whether you need a stand-alone, a hybrid with an intercom system,  or a wall-mounted menu board, Huafone can meet your needs.

Our easy design allows for quick installation and quick graphic changes to get your Drive Thru up and running, and keep running.

  • Powder-coated HEAVY-DUTY steel construction
  • Works with any optional VESA full-motion or tilt TV wall-mount system with 8mm bolts
  • Weather-resistant design
  • Hard-wired

 

Pro Series Wireless Base Station

  • Full-duplex automatic VOX (voice activated), completely hands-free communication for both POS (point of sales) staff and customers
  • Dual mode function allows users to switch on base station the communication modes between wireless mode (thru POS wireless headset) and failsafe wired mode (thru the detachable POS gooseneck microphone and the built-in 3W base station speaker)
  • Pro Series base station has a large 5-inch touch screen for individual volume controls on POS wireless headset and the built-in base station speak
    er
  • Pro Series base station has a large 5-inch touch screen for individual mute control on POS wireless headset, POS gooseneck microphone, and the built-in base station speaker. This feature provides an additional level of mute controls for privacy considerations, such as HIPPA
  • One touch operation allows users to play back 3 professionally-recorded customer greets. Greetings are customizable and re-programmable by users.
  • Power supply included

 

Pro Series Drive Thru Headset System

  • Up to 24 hours talk time; up to 600 hours standby time
  • Up to twice the wireless range of most Bluetooth headsets on the market
  • Active pairing, easy and fast pairing with base station
  • Noise cancelling dual mic design eliminates 96% of restaurant background noise
  • Customer arrival notification tones to remind staff customer is present at speaker post
  • TTS tone announcements for headset operation status notification
  • Wireless headset can be worn on left or right ear
  • Durable compact lightweight over-the-head design with booming MIC
  • Adjustable head-strap design allows for a comfortable fit
  • Wireless headset with built-in failsafe battery included
  • Charging cable
Pro Series Wireless Listen-In System (2 Headsets)

HF-L02A is designed for 2 team members to listen into the drive-thru order activities. Listen in only. Wire free.
HF-L02A is compatible with all of our drive-thru headset kits

  • Pro Series Long-Range Ultra-Capacity Wireless Transmitter
  • Pro Series Long-Range Ultra-Capacity Wireless Headsets (2)
  • Wireless Headset with Built-In Failsafe Battery
  • Charging Cables
  • Audio Cable
Vehicle Detection System

The much-improved outdoor electromagnetic sensor only detects drive-thru vehicles; no false alarms due to nearby vehicles, pedestrians, or animals.

Easy-to-install Electromagnetic Sensor Wand is buried to the lawn next to the drive thru driveway, and detects mass metal moving within a 3-12 ft. radius of the wand.

When a drive-thru vehicle passes by the sensor, an outdoor transmitter communicates wirelessly to an internal base station up to 400 ft. away and sounds a pleasant chime

Low battery indicator on both the Indoor receiver and transmitter

 

 

Avio Wall-Mount Outdoor/Indoor LED Backlit Standard Menu Board System

Menu boards are a crucial part of every Drive Thru.  No Drive Thru is complete without one. Detroit Huafone Technology’s versatile all-weather WALL-MOUNT OUTDOOR/INDOOR LED BACKLIT STANDARD MENU BOARD SYSTEM is built with powder-coated HEAVY-DUTY steel construction, and will make your Drive Thru more efficient for you and your customers. Whether you need a stand-alone, a hybrid with an intercom system,  or a wall-mounted menu board, Huafone can meet your needs.

Our easy design allows for quick installation and quick graphic changes to get your Drive Thru up and running, and keep running.

Components:

  • Two all-weather LED backlit menu board panels per system
    • Three LED strips per panel
    • Each panel holds two A2 sized menus; Four menus total per system
    • Quick-access front door assembly with weather seals for each panel
    • Panel dimensions: 18″ (Length) x 48″ (Height) x 3.5″ (Width)
    • Panel weight: 36 pounds
  • Works with any optional VESA full-motion or tilt TV wall-mount system with 8mm bolts
  • Installation instructions

Technical Details:

  • Powder-coated HEAVY-DUTY steel construction
  • Works with any optional VESA full-motion or tilt TV wall-mount system with 8mm bolts
  • Weather-resistant design
  • Hard-wired

Applications:

  • All quick-service independent or small chain restaurants, cafeterias, coffee houses, ice cream stores, bakery shops
  • Pharmacy, drug stores
  • Bank drive-thru / drive-up windows
  • Sites & field applications: recycling centers, weigh stations, truck stops
  • Car wash
  • Any other places where signage and communication are required

Avio Wall-Mount Outdoor/Indoor LED Backlit Pre-Sale Menu Board System

Menu boards are a crucial part of every Drive Thru.  No Drive Thru is complete without one. Detroit Huafone Technology’s versatile all-weather WALL-MOUNT OUTDOOR/INDOOR LED BACKLIT PRE-SALE MENU BOARD SYSTEM is built with powder-coated HEAVY-DUTY steel construction, and will make your Drive Thru more efficient for you and your customers. Whether you need a stand-alone, a hybrid with an intercom system,  or a wall-mounted menu board, Huafone can meet your needs.

Our easy design allows for quick installation and quick graphic changes to get your Drive Thru up and running, and keep running.

Components:

  • All-weather LED backlit menu board panel
    • Three LED strips
    • Holds two A2 sized menus
    • Quick-access front door assembly with weather seals for each panel
    • Panel dimensions: 18″ (Length) x 48″ (Height) x 3.5″ (Width)
    • Panel weight: 36 pounds
  • Works with any optional VESA full-motion or tilt TV wall-mount system with 8mm bolts
  • Installation instructions

Technical Details:

  • Powder-coated HEAVY-DUTY steel construction
  • Works with any optional VESA full-motion or tilt TV wall-mount system with 8mm bolts
  • Weather-resistant design
  • Hard-wired

Applications:

  • All quick-service independent or small chain restaurants, cafeterias, coffee houses, ice cream stores, bakery shops
  • Pharmacy, drug stores
  • Bank drive-thru / drive-up windows
  • Sites & field applications: recycling centers, weigh stations, truck stops
  • Car wash
  • Any other places where signage and communication are required

Avio Outdoor LED Backlit Pre-Sale Menu Board System

Menu boards are a crucial part of every Drive Thru.  No Drive Thru is complete without one. Detroit Huafone Technology’s versatile all-weather OUTDOOR LED BACKLIT PRE-SALE MENU BOARD SYSTEM is built with powder-coated HEAVY-DUTY steel construction, and will make your Drive Thru more efficient for you and your customers. Whether you need a stand-alone, a hybrid with an intercom system,  or a wall-mounted menu board, Huafone can meet your needs.

Our easy design allows for quick installation and quick graphic changes to get your Drive Thru up and running, and keep running.

Components:

  • All-weather LED backlit menu board panel system
    • Three LED strips
    • Holds two A2 sized menus;
    • Quick-access front door assembly with weather seals
    • Panel dimensions: 18″ (Length) x 48″ (Height) x 3.5″ (Width)
    • Panel weight: 36 pounds
  • All-weather menu board post and cross-bars
    • Post dimensions: 8” (Length) x 57” (Height) x 3.5” (width)
    • Post weight: 54 pounds
    • Base Plate dimensions: 14” (Length) x 7.5” (Width)
    • All floor mounting hardware and mounting template
  • Installation instructions

Technical Details:

  • Powder-coated HEAVY-DUTY steel construction
  • Weather-resistant design
  • Hard-wired

Applications:

  • All quick-service independent or small chain restaurants, cafeterias, coffee houses, ice cream stores, bakery shops
  • Pharmacy, drug stores
  • Bank drive-thru / drive-up windows
  • Sites & field applications: recycling centers, weigh stations, truck stops
  • Car wash
  • Any other places where signage and communication are required

Home

The Avio|Huafone Difference

Even more reasons to shop with us.

Shop One On One With Our Product Specialist Using Live Chat!

Need help with product selection? Call One of Our Product Specialists, at 800 886-5607 ext.1

Become A Dealer & Get Access To  Dealer-specific Pricing & Technical Support!

Become a Dealer

Fox News: Detroit Huafone Intercoms Keep Businesses Open.. Full Article

Restaurants with Drive-Through Service Are Seeing Massive Increases In Demand

UPS Commits To Daily Pickup From Our Facilities To Help Fulfill Urgent Orders

Learning Center

How To Design A Successful Drive Thru Layout

Download Speaker Post, Menu Board and Awning Layout

Vehicle Detector System

Download Vehicle Detector Setup Guide

Frequently Asked Questions

How do I place an order?

Please read the instructions below on how to place an order.

  1. Search for the item you wish to buy.
  2. Tap the “Add to Cart” button.
  3. Once you’re done, click the cart icon at the top right of the page to view your items.
  4. Select the items on cart you wish to order.
  5. Click “Proceed to Check out” to confirmed.
  6. Select your preferred payment method.
  7. Make sure that your order and billing details are correct before proceeding to “Place Order”.
  8. A confirmation text/email will appear once your order has been successfully placed.

How much is the Shipping Fee?

Detroit Huafone uses UPS for orders within the continental United States, and for international orders. Shipping rates will be calculated by UPS calculator at the check out.

Ordered placed before 3:00PM Eastern Time during work days will be shipped out in the same day.

How long will the delivery take?

The delivery time will depend on the UPS shipping method you selected.

Orders placed before 3:00PM Eastern Time during work days will be shipped out in the same day.

How can I track my parcel?

You will receive an automated email containing your parcel’s tracking information when shipment has been made.

You can also track your parcel with your order number via ORDER TRACKER located at the bottom of the page, under INFORMATION

Do the Drive-Thru Kits have a warranty?

Yes, all Drive-Thru Intercom Kits have a one-year warranty.

Where should the speaker be installed?

Speaker should be installed:

  1. Approximately 4-ft up from ground.
  2. Within 3-ft between speaker and the driver.

Note: If your menu board is more than 3-ft from the driver, do not mount speaker to menu board. Use a speaker post.

My speaker location requires longer wires. What to do?

For Kit 1 and Kit 2: Most customers found the included 60-ft Huafone-engineered wires are adequate. However, in case you need additional 30-ft or 60-ft Huafone-engineered extension wires, please visit www.huafone.com.

In the rare case that your speaker location requires longer than 120-ft wires, please contact Huafone Tech Support for more instructions.

For Kit 3: A 10-ft of Cat 5 cable is included for pre-installation system testing. Use your own Cat 5 cable that meets your length requirements, up to 250-ft, for your site.

I am replacing an old intercom. What do you recommend?

Take advantage of your current installed wires. Our Huafone Wiring Retrofit Adaptors Kit’ can convert existing wires and will make your installation much easier at a minimum cost.

Visit www.huafone.com.

I cannot hear customers, and/or customers cannot hear me. Why?

Please check these possible installation errors, step by step:

Step 1 Error: Wrong port is used.
Solution: Ensure 3.5mm speaker wire is plugged into “OUT” port on the back of master station. (Not “MIC”, which is used for recording conversation with optional equipment.)
Step 2: Error: 3.5mm plugs are not plugged-in completely at master station and speaker.
Solution: Check all the plugs.
Step 3: Error: Extension wires are disconnected during wire installation through conduit.
Solution: Tape 3.5mm male end to female end before pulling wires through conduit. Prevent rain and excessive moisture.
Step 4: Error: Speaker is installed too far from customers, too low from ground.
Solution: Please see page 1 for proper speaker location.
Step 5: Error: Headset is not paired properly to master station.
Solution: Please refer to “Quick Start”. Pairing process is not complete until pairing confirmation announcement is heard over headset.
Step 6: Error: Volume Control on master station is turned off.
Solution: Turn the volume knob clockwise to max.
Step 7 Error: MIC1 Push Button on master station is turned off.
Solution: Ensure indicator light above MIC1 button is on.
Step 8: Error: Mute function on headset is accidentally selected.
Solution: Refer to “Quick Start”to unmute headset.
Step 9: Error: SmartSpeaker® privacy feature is activated.
Solution: SmartSpeaker® will automatically turn to mute mode 45 second after the previous customer leaves, until the built-in sensor detects the next customer. During testing, have a second person stand in front of speaker to unmute speaker.

Can I return/refund my product?

For more information about the returns and refund, please refer to the Returns Policy page. Thank you.

If you need support, call our support line at (800) 886-5607 ext.2

Avio Outdoor LED Backlit Double Menu Board System

Menu boards are a crucial part of every Drive Thru.  No Drive Thru is complete without one. Detroit Huafone Technology’s versatile all-weather OUTDOOR LED BACKLIT DOUBLE MENU BOARD SYSTEM is built with powder-coated HEAVY-DUTY metal construction, and will make your Drive Thru more efficient for you and your customers. Whether you need a stand-alone, a hybrid with an intercom system,  or a wall-mounted menu board, Huafone can meet your needs.

Our easy design allows for quick installation and quick graphic changes to get your Drive Thru up and running, and keep running.

Components:

  • Four all-weather LED backlit menu board panels per system
    • Three LED strips per panel
    • Each panel holds two A2 sized menus; Eight menus total per system
    • Quick-access front door assembly with weather seals for each panel
    • Panel dimensions: 18″ (Length) x 48″ (Height) x 3.5″ (Width)
    • Panel weight: 36 pounds
  • All-weather menu board post and cross-bars
    • Post dimensions: 8” (Length) x 57” (Height) x 3.5” (width)
    • Post weight: 54 pounds
    • Base Plate dimensions: 14” (Length) x 7.5” (Width)
    • All floor mounting hardware and mounting template
  • Installation instructions

Technical Details:

  • Powder-coated HEAVY-DUTY metal construction
  • Weather-resistant design
  • Hard-wired

Applications:

  • All quick-service independent or small chain restaurants, cafeterias, coffee houses, ice cream stores, bakery shops
  • Pharmacy, drug stores
  • Bank drive-thru / drive-up windows
  • Sites & field applications: recycling centers, weigh stations, truck stops
  • Car wash
  • Any other places where signage and communication are required

Avio Outdoor LED Backlit Standard Menu Board System

Menu boards are a crucial part of every Drive Thru.  No Drive Thru is complete without one. Detroit Huafone Technology’s versatile all-weather OUTDOOR LED BACKLIT STANDARD MENU BOARD SYSTEM is built with powder-coated HEAVY-DUTY metal construction, and will make your Drive Thru more efficient for you and your customers. Whether you need a stand-alone, a hybrid with an intercom system,  or a wall-mounted menu board, Huafone can meet your needs.

Our easy design allows for quick installation and quick graphic changes to get your Drive Thru up and running, and keep running.

Components:

  • Two all-weather LED backlit menu board panels per system
    • Three LED strips per panel
    • Each panel holds two A2 sized menus; Four menus total per system
    • Quick-access front door assembly with weather seals for each panel
    • Panel dimensions: 18″ (Length) x 48″ (Height) x 3.5″ (Width)
    • Panel weight: 36 pounds
  • All-weather menu board post and cross-bars
    • Post dimensions: 8” (Length) x 57” (Height) x 3.5” (width)
    • Post weight: 54 pounds
    • Base Plate dimensions: 14” (Length) x 7.5” (Width)
    • All floor mounting hardware and mounting template
  • Installation instructions

Technical Details:

  • Powder-coated HEAVY-DUTY metal construction
  • Weather-resistant design
  • Hard-wired

Applications:

  • All quick-service independent or small chain restaurants, cafeterias, coffee houses, ice cream stores, bakery shops
  • Pharmacy, drug stores
  • Bank drive-thru / drive-up windows
  • Sites & field applications: recycling centers, weigh stations, truck stops
  • Car wash
  • Any other places where signage and communication are required